Following the Government’s relaxing of restrictions on 19th July, NHS England and the Liverpool Health Protection Board have ruled that wearing of masks remains mandatory in NHS settings. We would be grateful if everyone would continue to protect our patients and staff by wearing a face covering when you come to Fulwood Green.
We’re still operating a Total Triage model as cases of COVID19 continue to rise in Liverpool. This means the Morning drop-in Emergency Surgery remains suspended.
Please do not attend the surgery and ask to be seen. Contact us by telephone or eConsult and your problem will be triaged by our clinicians.
If your problem is urgent and requires a same-day response we would be grateful if you could contact us before 11am so that we have enough time to respond appropriately to your request.
We have not stopped seeing patients face to face at any stage of the pandemic and expect the numbers of face to face consultations to increase as time goes on.
As the practice is no longer involved in the delivery of COVID vaccinations, we are unable to answer queries over the phone about this, nor can we issue letters for holiday companies or airlines regarding vaccination status or mask-exemption.
The workload in General Practice currently is the hardest any of us have ever seen in our careers. We are reinstating all of our routine services against a backdrop of COVID cases, restrictions and mass vaccination. Patients are unfortunately waiting for outpatient appointments and operations for longer than any time since the 1980s and that is also causing more work in General Practice as we try to manage things our hospital colleagues are currently too busy to deal with.
This causes huge amounts of stress and inconvenience for patients. Unfortunately, we’ve had an increasing number of incidents of our staff being treated badly by patients. Examples include shouting, swearing and aggressive language. Our staff are mostly local and have all been impacted upon by COVID like everyone else. They have done a magnificent job continuing to put themselves at risk for the last 18 months to deliver a service to our patients. We would ask all of our patients and their families to please remember this when dealing with any of our team and treat them in the manner you would expect to be treated yourself, with respect and simple human courtesy. We have unfortunately had to send a few letters placing individuals on a final warning for removal from our patient list. We will continue to do this and will not hesitate to remove any patient who acts in an aggressive manner towards NHS staff. If you feel our service has fallen short of the standards expected then we want to hear about it. Please ask for a complaints form or email us at Fulwood.Green@livgp.nhs.uk
We would like to thank the vast majority of our patients for their patience, understanding and generosity over the last 15 months and ask for that to continue through what is likely to be the most challenging winter we’ve had for many years.
If you need medical advice from a doctor,
please call the surgery number on:
0151 727 2440 or complete an e-consultation
Start an e-consultation